Dear MEA members,
I would like to express my gratitude to all of you for your kindness and hospitality. All of you without exception made my brief visit a very pleasant one. Welcoming and professional are the words I would use to describe the team.
This first experience in the clinical scenario as a medical student outside Colombia has been an enriching one both academically and personally. In all aspects, it has exceeded my expectations. This opportunity has strengthened my resolve to do my best to obtain an Ophthalmology residency in the U.S.A.
Special thanks to Doctor Matossian for accepting and mentoring me in her practice. MEA is a model of an efficient and sustainable business, where the best medical knowledge and technology available are used in the pursuit of the best possible outcome for patients. It has been an honor to be part of the MEA team for the past month.
I would like to invite everyone to visit Colombia. I would be more than happy to show you my country and my people.
Muchas gracias a todos. Con respeto y admiración,
Daniel Jaramillo Velásquez
Dear Dr. Matossian,
&&qupt;I finally met your Dr. Lee. He was so good with the needle. He is everything you said he would be. Thanks for such wonderful service. It has been a lot of years.&"
"I am a recently discharged patient of Dr. Henry Lee. Since he is a new addition to your medical family, I thought you might like some feedback regarding his services. On Oct 22, 2014 Dr. Lee performed a lower eyelid belpharoplasty on both eyes for me.
I felt completely comfortable with him. He was always professional, and yet, very pleasant and friendly. He was available to me the entire recovery time. I was occasionally concerned about some of the situations that arose, and he kept reassuring me that the conditions I was experiencing were a normal part of the healing process and would disappear in a few months. And he was right. I was 84 at the time of surgery and had lived with those ugly bags under my eyes for 25 years. When I was discharged from his care I was completely happy with the results.
From my experience it was a successful surgery and Dr. Lee is an excellent surgeon and a very caring physican."
"No complaints whatsoever....everyone was extremely competent, courteous and just plain nice. Thank you!!!"
"I am always so pleased with my visit. I have recommended the practice to family and friends and will continue to do so."
"It is always a pleasure coming to the office with your friendly staff. This was my first time with Dr Viscusi and she answered all my questions and made me very comfortable...excellent doctor"
"The eye doctor is the only doctor I actually don’t mind going to! You guys are the best!!"
"I had an excellent experience. Most of all I was dealt with professionally and in a very timely manner. I didn’t wait in any phase of my examination for very long."
"I am very pleased with all aspects of my visit starting with making appointment. Dr. Mueller (Posner) was professional and compassionate. Also your Hopewell office a great location. I will highly recommend your office to friends and co-workers."
"Everyone at Matossian has always been so kind, professional, and courteous. A big thank you to Peggy for always being there for us when we accidentally run out of a lens, she is so sweet and just awesome! Thank you for your wonderful continued service. N.D. & B.D."
"I have had nothing but superior experiences every time I have an appointment I feel Dr. Matossian is wonderful and I have full confidence in her care."
"Dr. Desai is wonderful!!! Compassionate, professional, intelligent to the max, and always a joy to see. You have a great practice and I shall continue to come and to refer as often as I can!"
"All the doctors that I have come in contact with have been very caring, courteous, and understanding. The contact person for scheduling cataract surgery did an excellent job of explaining the procedure and made me feel comfortable with the procedure. The chart for doing the drops is excellent help and easy to follow."
"I don't see how my vision could be any better. As far as I'm concerned this operation is number 1. Dr. Rozenbaum is dynamite; he's precise and ahead of the times."
- Eleanor Pellerano
"Everyone did a wonderful job, the service was great. They took me in on very short notice and what they did helped me out a lot. I want to thank all the staff. My eyes?? And I haven’t felt this good in years thank you."
"Dr. Lutz is a superb and patient professional. I hope she never leaves Matossian Eye Associates."
"I was taken in for an emergency. The entire staff was so wonderful. I loved the doctor who explained everything so well. I am so grateful to be with a practice that responds to any of the patients’ needs."
"Dr. Patel was very good. He is knowledgeable and spent a good amount of time with me regarding my eye problem."
"I have been a patient in this practice and have never been dissatisfied. When my elderly mom came to live with me I took her there. They treated her with so much dignity and respect. I love Matossian Eye!"
"I am always extremely comfortable with everyone at MEA. I am treated with dignity and respect by everyone. I appreciate that every person who deals with me begins by telling me their names."
"I feel very comfortable with and confident in Dr. Diwan. The entire staff including interns have always been friendly and helpful whether in house or on the phone."
"As a healthcare professional myself I’ve learned that intellect alone is just a good start, the ability to communicate is the key ingredient that I find so often missing among our healthcare professionals today. Fortunately for me and the other patients served by the Matossian Eye Associates at the Hamilton office, Dr. Lutz is the exception to that rule."
"With sincere thanks & gratitude, I want to tell you I could not be more pleased with my recent visit from start to finish. Administrative staff were friendly & polite; nearly everyone was attentive – always appreciated! Most impressive were the encounters with the courteous, friendly, & knowledgeable group of examiners. Each assessment was managed by a warm & welcoming individual (every one of whom introduced themselves) who listened carefully to my concerns & made me feel comfortable & calm. The time w/ Dr. Desai was as pleasing as our first acquaintance. Her evaluations are administered with a kind heart and gentle hands as if you were one of her own family. The quality of care is at the highest level: empathetic, good listener, compassion/caring/kind, humble AND competent/effective; who could ask for more?"
"My wife was able to be seen on an emergency basis as she had had an eye accident that morning. I am extremely glad to have Matossian Eye Associates and Dr. Rozenbaum as my eye specialist."
"This is by far the best example of professional customer service I’ve ever seen at a doctor’s office. Far beyond friendly; it’s clear that there is a culture ingrained with all the staff to be not only pleasant, but engaging, knowledgeable, complimentary – made me feel like I was the only patient there that day. As someone who has worked to bring this same level of service to the company I run, in how we handle our client relationships, I very much appreciate the effort that is going on behind the scenes in creating such a patient experience."
"The first eye doctor to ever get to the root of my eye problem instead of just treating the condition, she has given me hope of preventing future occurrences. I am very grateful!"
"The practice is top notch when it comes to patient experience. I especially liked how everyone introduced themselves-even the receptionist! The level of communication is very comforting to older patients too."
"Between my husband and myself, since the first of the year we have had a combined total of 8 office visits. This entire office staff seems to have been well trained in customer service. Thanks, this senior citizen really appreciates all that you do."
"From the welcome at the front desk, to the professional treatment from staff and finally to the upbeat and positive attitude from the doctors, I know I am in good, caring hands at Matossian Eye Associates."
"Dr. Patel was excellent – very precise, thorough, understandable and clear. He comes across as very competent and has a patient-friendly manner. I felt good about my visit to the office and the service offered by Dr. Patel."
"Dr. Starrels is the reason I am a patient at Matossian. I have total confidence in him and that’s important when it comes to eye care but when he retires someday, it will be the high level of quality of your staff which will encourage me to stay with Matossian. The optometrist was excellent, the in-take assistant was very courteous and thoughtful in asking the right questions about my medical history, any changes in health, vision, etc. and in this day and age it means a lot to go to your eye doctor and feel like family."
"This is only the third or fourth time I’ve seen Dr. Desai, yet she remembered my husband and asked about his health concerns. Whatever she does to remember patients she only sees once per year for routine checkups, it works! The staff have always been great, and the whole office looks professional and well run. I’ve recommended the office to lots of friends. Thanks for asking."
"Without a doubt, Dr. Matossian is the best. She is the best Medically and Professional. She is very caring, kind and considerate. She expects her staff to follow her procedures in the office. I have recommended Dr. Matossian to all my friends, relatives, and anyone else I meet. I am a new patient of Dr. Matossian and I am very happy. She is an outstanding Doctor."
"I remain impressed with the level of courtesy and professionalism I experienced. I particularly found Dr. Patel, his intern, his Eye Phonographic/Scan Technician and others to be very respectful and patient in dealing with me."
"Dr. Patel is extremely capable and thorough. he is also very patient with my discomfort with the bright light required for the exam. He has probably saved my eyesight and I am grateful to him for discovering and treating it."
"My overall experience with Matossian Eye Associates has consistently been excellent. As a result, I am very comfortable recommending the practice to my friends. Thank you for your expertise."
"Dr. Posner is caring, thorough and very helpful. She gave me a wonderful hint about the eye drops she prescribed. That has made all the difference."
"I met the illustrious ophthalmologist, Cynthia Matossian in the late 1980's when my optometrist at the time seemed to go into shock when he discovered I had cataracts. I immediately made an appointment with Dr. Matossian's office, who was located in Trenton, NJ at the time. And during my visit she quite blithely explained that having cataracts at my age was nothing to get manic about -- that everyone had cataracts, in varying degrees. And that when mine became 'ripe', they could be easily removed.
Since that time, Dr. Matossian and her excellent staff have kept my vision in optimal condition, despite my having rejected her suggestion for cataract surgery in 2003 and 2007. Nonetheless, fall of last year I allowed myself to be scheduled for the surgical procedures, even though I was nearly petrified to death. But Dr. Matossian's remarkable staff of doctors, technicians and nurses -- a quite stellar breed, indeed, did their utmost to calm my somewhat inept, childish fears.
The first surgery, on the right eye, was Friday, January 8th, the second, and last, surgery, on the left eye, was Friday, January 29th. Both surgeries were performed by the ophthalmological wunderkind Sebastian P. Lesniak. His calm, congenial, placating manner put me at immediate ease previous to both procedures. I would rather not have either surgery again -- but if I did, and Dr. Lesniak were at the helm, I would, in no way, put myself through all that stupid, pre-surgery angst I suffered the first time.
Dr. Cynthia Matossian is an amazing woman and a truly incredible physician. And she makes her legacy even more laudable by populating the Matossian Eye Associates' offices with ophthalmologists, technicians and nurses equal to her own highly-commendable caliber. Please forgive my long-windedness here, but I cannot sing the praises of Dr. Matossian's great works too loudly, nor too long.
Will Johnson - 1/31/16